Support
The completed form below should give us all of the information that we need in order to advise you. This information is forwarded to the ZixIt Support Center, where a technician reviews it and sends a reply to your email address--usually within one business day. For details on why we need this information and how you can get it, please click on the underlined item heading.
 
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Why we need the information

Name
Your name is entirely optional. We are in the privacy business and do not keep any record of customer names. You may supply this for a more "personal" exchange with one of our Support Center technicians, if you wish.

Email Address
We need your email address in order to respond to you. Please make sure to enter it correctly, or our email response will not reach you.

State/Country
Often there are outages in the Internet that only affect a specific region. For example, if a construction company cuts through a fiber optic cable in Boston, it may cause a degradation in the quality and speed of Internet connections all over the Northeastern US. If you live outside the United States, and your country or continent is not listed, please select the nearest neighbor country or continent.

Version
The version number of the product is important to us. To find the version number, click on the Help menu in ZixMail, ZixMail for Outlook or the ZixIt Signature Manager (whichever product you are having problems with), then click on the About menu. The version number will be similar to 1.0.929

Operating System
If you are not sure, or your option is not in our list, select OTHER and tell us in the comments section. Knowing your operating system helps us isolate problems relating specifically to particular operating systems.

Email Program
Knowing your email program helps us isolate problems relating specifically to particular email programs. We test all our software on hundreds of different computers with all the common email programs, and can compare our test results with the program you are using. We also have a test lab set up with which we can attempt to reproduce any malfunctions that are reported to us.

Browser
Knowing your browser helps us isolate problems relating specifically to particular browsers. We test all our software on hundreds of different computers with all the common browsers and can compare our test results with the type of computer you are using. We also have a test lab set up with which we can attempt to reproduce any malfunctions that are reported to us. Look at the menu at the top of this screen and click the Help menu, then click the About selection. If you're not sure, or your option is not in our list, select OTHER and tell us in the comments section.

Internet Service Provider
If you are reporting trouble connecting, registering a ZixIt Signature, or exchanging mail, it could be important for us to know which ISP (Internet Service Provider) you are using. (The ISP is the company that provides your connection to the Internet through a dialup phone line, a cable modem, etc. You are probably paying them a monthly fee for this service.) If you're not sure, or your option is not in our list, select OTHER and tell us in the comments section.

Connection Type
Knowing your connection type can help us if you are reporting slow email or server connection errors. xDSL means all the various forms of DSL, for example ADSL.

Subject of Problem
Please select the subject from the list that most closely approximates the problem. If you're not sure, or your option is not in our Subject of Problem list, select OTHER and tell us in the comments section.

Questions/Comments/Issue
Please start by giving us a short description of the problem, question, or comment you have. Then give us the details, such as specific error messages, settings, or the sequence of events leading up to the issue you would like to discuss with us. The more information you can give us, the more quickly we will be able to help you.